Terms of service

These Terms of Service ("Terms") form a legal agreement between you and Tuff Way LLC, a Florida limited liability company doing business as Tuff Way Ops ("Tuff Way Ops," "we," "us," or "our"). By accessing or using this website (the "Site"), requesting the free workflow audit, booking a discovery call, or otherwise interacting with us through the Site, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Site.

Paid engagements are governed by a separate written Master Services Agreement or Statement of Work signed by both parties. Where those documents conflict with these Terms, the signed agreement controls for that engagement.

Tuff Way Ops installs AI-assisted workflows for small businesses. We are not a SaaS company, a payment processor, a healthcare provider, a financial advisor, a law firm, an employment agency, or a real-estate brokerage. Nothing on this Site or in the free audit constitutes professional advice in any of those domains.

Our principal place of business is 7901 4th St N STE 300, St. Petersburg, Florida 33702.

The Site is intended for owners, operators, and authorized representatives of legitimate businesses. By using it, you represent that you are at least 18 years old, have authority to act on behalf of any business you submit information for, and are not barred from receiving services under applicable US law.

The free workflow audit and the free discovery call are deliverables we provide at our discretion to qualified prospects. The audit and call may include a Loom or live walkthrough, three to five identified workflow opportunities, a recommended next step, and a simple implementation map.

The audit and call are based on publicly available information about your business plus any workflow notes you choose to share with us. They do not include access to your tools, your customer data, your patient records, or any internal system unless we separately agree to that in a signed engagement.

The audit and call are provided for general informational and scoping purposes only. They are not legal, medical, financial, employment, housing, tax, insurance, or revenue advice. Recommendations are hypotheses based on what we can observe from outside your business. You are responsible for evaluating whether any recommendation fits your situation before acting on it.

We reserve the right to decline to deliver an audit or hold a call if the requesting business is not a fit, if we lack capacity, or if the request appears to violate these Terms or applicable law.

We make no representation or warranty regarding revenue, appointments booked, lead volume, member retention, patient outcomes, hiring outcomes, housing outcomes, deliverability through third-party platforms, performance of any third-party tool, or any other business result that depends on factors outside our control.

Implementation-based guarantees apply only to paid engagements and are defined in the written agreement signed at the start of that engagement.

Any illustrative examples, ROI math, or sample numbers shown on this Site are structural calculations, not forecasts. They are not commitments and do not represent typical results.

We use generative AI models inside the workflows we install. AI outputs can contain factual errors, omissions, biased framing, or content that is irrelevant to your situation. You acknowledge that AI outputs are draft suggestions, not final answers, and that a trained human on your team must review and approve them before they reach a customer, patient, candidate, tenant, or any other person.

We do not automate regulated decisions. AI drafts, classifies, summarizes, and recommends. Humans approve, decide, and verify. This applies across every workflow we install. If you use an AI output without human review, you do so at your own risk and outside the scope of our recommendations.

We do not provide medical, legal, financial, employment, housing, tax, or insurance advice through any AI workflow. We do not replace licensed professionals in any of those domains.

We do not access protected health information (PHI) without a signed Business Associate Agreement between you and the vendor handling that data, plus your written approval on the workflow scope.

We do not initiate outbound SMS to numbers without lawful basis and prior consent. We do not initiate outbound email to addresses without lawful basis and CAN-SPAM-compliant opt-out handling.

You agree to use the Site lawfully and not to interfere with its operation. You agree not to submit false, misleading, or fraudulent information through any form or message on the Site.

You agree not to submit personal information about any third party without that person's permission. You agree not to submit protected health information, government-issued identifiers, payment card data, or any other sensitive regulated data through this Site. The Site is not configured to receive such data.

You agree not to: (i) scrape, harvest, or copy substantial portions of the Site for commercial purposes; (ii) reverse engineer, decompile, or attempt to derive source code from the Site; (iii) probe, scan, or test the vulnerability of the Site or its supporting infrastructure except as expressly authorized by us in writing; (iv) bypass any access control, rate limit, or security mechanism; (v) use the Site to transmit malware, send spam, conduct phishing, or otherwise abuse our infrastructure; (vi) use automated agents, bots, or other automated means to interact with the Site in a way that materially burdens our systems or those of our service providers.

Some functionality on the Site is provided by third parties. In particular, the discovery-call booking experience is provided by Google LLC through Google Calendar appointment scheduling, embedded in our pages. When you interact with that embed, you are also interacting with Google, and Google's terms and privacy policy apply to that interaction in addition to ours.

We are not responsible for the availability, accuracy, content, security, or practices of any third-party service or website linked to or embedded in the Site. Your use of third-party services is at your own risk and subject to those services' terms.

The Site and its content — including text, design, layout, visual elements, workflow descriptions, taglines, and the Tuff Way Ops name and logo — are owned by Tuff Way LLC or its licensors and are protected by US and international copyright, trademark, and other intellectual property laws.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and view the Site for your own non-commercial evaluation of whether to engage us. You may quote brief, attributed excerpts in good-faith discussion (for example, sharing a paragraph with a colleague). You may not republish, distribute, modify, mirror, or use the Site's content for commercial purposes without our prior written permission.

Patterns, frameworks, and general implementation know-how that we describe in public-facing materials are illustrative. Ownership of specific deliverables produced under a paid engagement is governed by the Master Services Agreement or Statement of Work signed for that engagement.

If you submit ideas, feedback, or suggestions to us through the Site, you grant us a perpetual, irrevocable, royalty-free license to use them for any purpose, with no obligation to you.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND THE FREE AUDIT AND CALL ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

We make reasonable efforts to keep the Site accurate, but we do not warrant that it will be uninterrupted, error-free, free of viruses or other harmful components, or that any defect will be corrected.

Some jurisdictions do not allow exclusion of certain implied warranties. To the extent such an exclusion is not permitted, the disclaimer is limited to the maximum extent permitted by applicable law.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL TUFF WAY LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF THE SITE, THE FREE AUDIT, OR THE FREE CALL, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, THE FREE AUDIT, OR THE FREE CALL WILL NOT EXCEED ONE HUNDRED US DOLLARS ($100). The free audit and the free call are, by definition, zero-dollar engagements, and you accept this cap as a reasonable allocation of risk for a free service.

Limitations of liability for paid engagements are set out in the Master Services Agreement or Statement of Work signed for that engagement and are not affected by this section.

Nothing in these Terms limits any liability that cannot be limited under applicable law, including liability for fraud, willful misconduct, or gross negligence where such limitation is prohibited.

You agree to defend, indemnify, and hold harmless Tuff Way LLC and its members, managers, officers, employees, and contractors from and against any third-party claim, demand, action, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of or related to: (i) your violation of these Terms; (ii) your submission of inaccurate, misleading, or unauthorized information through the Site; (iii) your use of any audit recommendation, AI output, or other deliverable in a way that violates applicable law or any third party's rights; or (iv) your violation of any law or regulation applicable to your business.

We will notify you promptly of any claim subject to indemnification and reasonably cooperate with your defense. You may not settle a claim that imposes any obligation on us without our prior written consent.

These Terms and any dispute arising out of or relating to these Terms or to the Site are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any action or proceeding arising out of or relating to these Terms or the Site shall be brought exclusively in the state or federal courts located in Pinellas County, Florida. Each party irrevocably consents to the personal jurisdiction and venue of those courts and waives any objection based on inconvenient forum.

Before filing any legal action, you agree to first contact us at will@thetuffway.com with a written description of the dispute. We agree to the same on our side. Both parties will negotiate in good faith for at least thirty (30) days to resolve the dispute informally before any litigation is commenced.

By using the Site, you consent to receive communications from us electronically, including by email and through the messages we display on the Site. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

Notices to us must be sent to: Tuff Way LLC, 7901 4th St N STE 300, St. Petersburg, FL 33702, with a copy to will@thetuffway.com. Notices to you may be sent to the email address you provided to us or by posting on the Site.

Neither party will be liable for any failure or delay in performance under these Terms to the extent the failure or delay is caused by events beyond that party's reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, internet or utility failures, third-party service outages, pandemics, or other similar events.

You may not assign or transfer these Terms or any rights or obligations under them, by operation of law or otherwise, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets, or to any affiliate, in each case without your consent. Any unauthorized assignment is void.

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision under these Terms is not a waiver of that right or provision. Any waiver must be in writing and signed by us to be effective.

These Terms, together with the Privacy Policy and any signed Master Services Agreement or Statement of Work between you and us, constitute the entire agreement between you and Tuff Way LLC regarding the Site and the free audit, and supersede any prior or contemporaneous agreements or understandings on that subject.

We may update these Terms from time to time. The effective date below shows the most recent change. If a change is material, we will provide reasonable notice, typically by posting an updated version on this page. Your continued use of the Site after the effective date of an updated version constitutes your acceptance of the updated Terms.

Questions about these Terms: email will@thetuffway.com with "Legal" in the subject line.

Mail: Tuff Way LLC, 7901 4th St N STE 300, St. Petersburg, FL 33702.